Ker-Soft
Computing Ltd.
Szombathelyi tér 14.
1119 Budapest,
Hungary

Phone: +36(1) 206-2147
Email: info@kersoft.hu

More links

■ CRM Online

■ Mezőkövesd Highschool Centenary

■ BME 1971

References

CA

Introduction of a complex Service Management solution for the IT Service Provider of a large oil industry company operating in CEE. The two years of implementation was completed in several phases for IT and non-IT areas. Ker-Soft designed and implemented an ITIL-based service management solution incorporating Service Catalogue Management, Incident Management, Problem Management, Request Fulfillment, Change and Configuration Management, Service Level monitoring and Knowledge Management.

 

_adverticum

Adverticum is an online content provider and a publishing company. Apart from the built-in CRM functions a custom publication handler module was implemented to follow up subscription and invoicing and incident handling module for ad serving solution end users.

 

Volánbusz

Supervision of Volánbusz (regional public transport company) information system to prepare for the outsourcing of the IT function. Preparation of the system plan, upgrade, new platforms on both server and client side. continous operation and support of PC servers, 1st and 2nd line HelpDesk.

 

CIB Bank

Implementation of CA Help Desk solution for CIB Bank with CA integrating the call center and some new features. Continous operating support to the system.

 

TEVA Gyógyszergyár

Harware /software inventory for TEVA Pharmaceuticals, creating an anti-virus system, backup solution on Novell and Windows platform. Continous support to the sulutions.

 

Tiszai Vegyi Kombinát

TVK Chemical company Help Desk solution, and complete support to the system.

 

Budapesti Közlekedési Vállalat

Desktop application support for BKV (Budapest Transport Company) IT system. Microsoft environment support and system upgrades to prepare IT system for outsourcing. AD implementation, on Windows 2000, Exchange 2000, 2nd line help-desk for Incident Management and Change Management.
HelpDesk system to support BKV’s IT systems providing 0-24 availability. Provided continous support to Microsoft server and e-mail infrastructure.

 

RTL Klub - IKO Productions

The establishment of the computer system for TV Channel RTL show „Who Wants to Be a Millionaire”, which handled the studio’s PAL pictures, and the voting systems of the players and the audience.
The solution handled the knowledge base of the programs for seven years in over 1000 , managed the runnung show flow and managed interactions with audience over the provided equipment.

 

HIF - Nemzeti hírközlési hatóság

Desktop Management for the National Media and Infocommunication Authority, using hardware/software inventory, remote access and software delivery components.

 

Magyar Posta

HelpDesk for the Integrated Post Network. Participating int he System management project, new features for the helpdesk system (knowledge base management, worksheet management, localization of the application in Hungarian)

 

HVB Bank

Implementation of a CA Help Desk system with additional functions such as the support of Electronic Banking, andcustomized reports.

 

 

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